Troubleshooting¶

Common issues and their solutions when using Scrub.

Installation & Loading¶

Scrub doesn't appear under Window → UXP Plugins¶

• Verify you're running Premiere Pro 25.6 or later (UXP support is required).
• Fully quit and reopen Premiere Pro after installing the .ccx.
• Confirm the install finished: Scrub should be listed in the Plugins section of the Creative Cloud Desktop app.
• If double-clicking the .ccx didn't launch Creative Cloud, install it manually with Adobe's Unified Plugin Installer Agent (UPIA) — see Installation.
• If it still doesn't appear, enable Developer Mode under Premiere Pro's Settings → Plugins preferences, then restart Premiere.

Panel appears but shows blank/white¶

• Fully quit and relaunch Premiere Pro.
• Reinstall the latest .ccx from your Gumroad library in case the download was incomplete.
• Confirm you're on Premiere Pro 25.6 or later.

Still having trouble?¶

• Reinstall the newest version from Gumroad — it replaces the existing install in place.
• If the problem persists, contact support with your Premiere Pro version and OS.

Deliverables Module¶

"No presets available" in export dropdown¶

Your AME preset folders aren't configured. Go to Settings → Export Preset Folders and add the folder containing your .epr files.

Typical locations:

C:\Users\<you>\Documents\Adobe\Adobe Media Encoder\<version>\Presets\

~/Library/Application Support/Adobe/Adobe Media Encoder/<version>/Presets/

Export button is disabled¶

Check these conditions:

Export queues but AME doesn't process¶

• Make sure Adobe Media Encoder is installed and up to date.
• Try opening AME manually before exporting.
• Check that the .epr preset file exists at the resolved path.

Replace Module¶

"No selection detected"¶

• Make sure you've selected items in the correct source (Project Panel or Timeline).
• The panel may lose focus when switching — try selecting items, then clicking + quickly.

Scan finds 0 instances¶

• Verify the old media in your map actually exists in the scoped sequences.
• Check that sequence scope is correct (All Sequences vs. Selected Sequences).
• Ensure clips haven't been offlined or replaced already.

Replace mode fails with "SequenceEditor unavailable"¶

• This can occur if the sequence was closed during execution.
• Keep the target sequence open in the timeline during replacement.

Prep Module¶

Naming preview shows "(preview unavailable)"¶

• Make sure a naming preset is selected.
• Fill in required text token fields.
• Click the refresh button next to Format Preview.

"Duplicate Names Detected" dialog¶

This appears when a batch rename would produce identical names for multiple items. You can:

• Click Rename Anyway to proceed (items will have the same name).
• Click Cancel and adjust token values to create unique names.

Sequence presets not loading¶

• Go to the Sequence Preset Sources modal (gear icon in the Sequence section).
• Add folders containing .sqpreset files.
• Click Refresh Presets in the Sequence Group editor.

Conform Module¶

"No active sequence" error¶

Open a sequence in Premiere Pro before clicking Scan Sequence.

"Adobe Media Encoder is not installed"¶

Install Adobe Media Encoder from the Creative Cloud desktop app, in the version matching your Premiere Pro release. You do not need to launch it yourself — Premiere starts it when Scrub queues the first clip.

Conform no longer uses REDLINE or FFmpeg, and has no binary paths to configure.

The XML references files that don't exist yet¶

AME accepting the queue means queued, not rendered. Wait for Adobe Media Encoder to finish its queue before importing the XML into Resolve.

"The XML was not published because Adobe Media Encoder did not accept every clip reservation"¶

Conform publishes the XML only when every clip reservation was accepted, so a partial queue never produces an XML describing media nobody rendered. Check that Adobe Media Encoder is running and responsive, that the output folder is still writable, and that the selected export preset is valid, then run the conform again.

XML import in Resolve shows wrong timecodes¶

• Make sure Group by frame rate is enabled in Settings to avoid mixed-fps sequences.
• Verify the conform sequence's frame rate matches your Resolve project.

General¶

Settings lost after updating¶

Settings are stored in localStorage, which persists across plugin reloads. However, if the plugin ID changes between versions, settings may reset. Use Settings Transfer to export and reimport your configuration.

File picker doesn't open¶

• This is a UXP permission issue. Fully quit and reopen Premiere Pro.
• On Windows, try launching Premiere Pro as Administrator.
• On macOS, check that Premiere Pro has Full Disk Access in System Preferences → Privacy & Security.

Cross-platform issues (Windows ↔ macOS)¶

• UXP persistent tokens (file permissions) do not transfer between platforms. You'll need to re-browse for preset folders and output directories.
• Export preset folder paths differ between platforms — reconfigure in Settings.