Support¶
Where to get help¶
- Documentation: you're reading it. Use the search bar at the top, or jump to the Scrub overview.
- Bug reports and feature requests: email hello@zacsurprenant.com with the details listed below.
- Email: hello@zacsurprenant.com.
Average response time: within 3 business days.
Before reporting a bug¶
To save a round-trip, please include:
- Premiere Pro version — Help → About Premiere Pro.
- Operating system — Windows or macOS, and the version.
- Scrub version — visible at the bottom of Scrub's Settings panel.
- Module affected — Deliverables, Replace, Conform, or Prep.
- Steps to reproduce.
- Console output — open UXP Developer Tool → your plugin → Console, then reproduce the bug and copy the relevant lines.
If the bug involves Conform, include the pipeline mode, whether AME queueing was on, and the export preset you selected. If it involves Replace, include whether the source media paths are local or on a mounted share.
Common issues¶
"No active sequence" error¶
Scrub follows Premiere's active sequence. If nothing is open in the Timeline panel, most modules will refuse to run. Open a sequence and click inside the Timeline to make it active.
Output folder permission revoked¶
Premiere will occasionally invalidate authorization tokens after a Premiere restart or system update. Re-pick the output folder in the module settings to re-authorize.
"Adobe Media Encoder is not installed"¶
Conform and Deliver hand render jobs to Adobe Media Encoder. It ships with Creative Cloud but is installed separately from Premiere Pro — open the Creative Cloud desktop app and install Adobe Media Encoder in the version matching your Premiere Pro release.
Conform requires no third-party tools. REDLINE and FFmpeg are no longer used, and there are no binary paths to configure.
Language is wrong¶
By default Scrub follows Premiere's UI language. To override, open Settings → Language and pick a specific locale.
Compatibility¶
| Component | Minimum | Notes |
|---|---|---|
| Premiere Pro | 25.6 | UXP host requirement. |
| macOS | 12 Monterey | Matches Premiere Pro's own minimum. |
| Windows | 11 22H2 | Matches Premiere Pro's own minimum. |
| Adobe Media Encoder | 25.0 | Required for Deliver, and for Conform's optional clip rendering. |
Refunds and licensing¶
Scrub is a paid plugin sold through the Adobe Marketplace. Licensing, billing, and refunds are handled by Adobe per their marketplace policy. Open Adobe Exchange → My Subscriptions to manage your license or request a refund within Adobe's refund window.
Privacy¶
See the Privacy Policy for what Scrub does and does not do with your data.